Giovanna Chiozzi' abstract

Two Big Carreer Steps: From Technical Communicator to Documentation Manager, from Documentation Area to Communication Area

The presentation will consist of three parts:

1. Introduction
Short presentation of a case study: my personal experience

• started as a technical communicator
• appointed as Documentation Manager, after a few years of professional growth
• progressively extending activities and expertise and gradually embedding issues related to communication (both Corporate internal and external)
• definite shift of activities core from documentation to communication matters.

2. Sequence of short subsessions
Each sub-session will describe one typical working situation of the documentation/communication environment and analyze the triggers that may lead to a change/move into a new working reality. Each situation will be separately evaluated and discussed in order to identify and exploit specific triggers to reach the personal goal (i.e.: professional enhancement).

3. Wrap up
Summary of the issues presented and of the ideas collected and discussed during the presentation. Final sketch of an ideal working path that will lead technical communicators to a management role and to the wide communication field.

About Giovanna Chiozzi

Giovanna Chiozzi achieved the International Baccalaureate of Geneva in 1986 at the United World College of Adriatic and graduated in Foreign Languages and Literatures cum laude in 1992 at the University of Trento, Italy. After following several professional specific courses on marketing and documentation matters, she is currently studying a three-year Master of Arts in Technical Authorship at the University of Sheffield, Great Britain.

Her significant working experience started in 1992 with QUELLE GmbH for the catalogue production and translation. In 1994/1995 she worked for Gruppo Marzotto S.p.A., as Assistant to the Vice President, for the Internationalization Project of the holding company. Since April 1995, Giovanna Chiozzi has been working in the Documentation (now Communication) Area of Sodalia S.p.A. achieving the position of Documentation Manager in 1998, in charge of the company documentation standards and processes, of documentation/language services and training, of the Corporate internal and external communication and of the marketing promotion. She is also actively involved in the company total quality commitments (ISO 9001 Standards, SEI-CMM Level 3, EFQM Model). Since 1999 she has started teaching at the local University (I.S.I.T) the first course on technical communication in Italy.